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 Note: These instructions are only applicable to Outlook 2013 on a PC. Click here for other versions of Outlook.

    1. Open Outlook.
    2. Click File.
    3. Under Info, click Add Account.
      Under Info, click Add Account.
    4. Select Manual setup or additional server types, and then click Next.
      Select Manual setup or additional server types, click Next
    5. Select POP or IMAP, and then click Next.
      Select POP or IMAP, click Next
    6. Complete the following fields:
      Field Enter
      Your Name What you want your display name to be for this account
      Email Address Your full Workspace email address
      Account Type Select either POP3 or IMAP, depending on your account.

      Not sure? Learn how to find out what account type you have.

      Incoming and Outgoing mail server Enter the server addresses displayed in your Email Setup Center.

      Read more about the Email Setup Center.

      User Name Your full Workspace email address
      Password Your Workspace email account password
      Remember password Select this option
      Require logon using Secure Password Authentication Deselect this option

      Enter email account settings

    7. Click More Settings…
    8. Go to the Outgoing Server tab, and then complete the following fields:
      Field What to do…
      My outgoing server (SMTP) requires authentication Select this option
      Use same settings as my incoming mail server Select this option

      Outgoing Server tab: Select My outgoing server requires authentication, and Use same settings

 Note: As a troubleshooting step, select Log on using. Then enter your User Name, and your Password. Use your full Workspace email address as your User Name.

  1. Go to the Advanced tab, and complete the following fields:
    Field What to do…
    Incoming server Enter one of the incoming ports, listed in your Email Setup Center.
    This server requires an encrypted connection (SSL) If the port is listed in black in your Email Setup Center, deselect this optionIf it is listed in orange, select this option.
    Outgoing server (SMTP) Enter one of the outgoing ports, listed in your Email Setup Center.
    Use the following type of encrypted connection If the port is listed in black in your Email Setup Center, set this to NoneIf it is listed in orange, set this to SSL.
    Server Timeouts This selection is up to you.
    Leave a copy of messages on the server This option is up to you. If you have a POP account, and you will be using more than one way to access your email, you should select this. Leaving a copy on the server will use up your email storage limit, faster.

    Learn about the differences between POP and IMAP for more.

    Advanced tab: Enter port settings

  2. Click OK.
  3. In the Add Account window underneath, click Next.
  4. Click Finish.

Next steps

You now should be able to open Outlook and send and receive your Workspace email. If you are still having trouble, check out: Outlook 2010 and 2013: Troubleshooting Email

More info