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There are a variety of factors that affect sending and receiving email. MX records are among them. You need to have the correct MX records to get your email.

You can verify that you have correct settings for your MX Records in the Workspace Control Center. If your current settings are incorrect, we will provide you with the correct settings for your POP or IMAP email account.

For more information on adding or editing MX Records, see Manage DNS zone files. If you’re seeing an alert about MX errors, please see Error: Pending Setup: MX Error

To Check Your MX Records

  1. Log in to your HMA Host account.
  2. Click Workspace Email.
  3. Next to the account you want to change, click Manage.
  4. From the Tools menu, click Server Settings. Your MX records display.

 Note: Any changes made to the MX record on the domain can take up to 48 hours to propagate.