Hosting Plans: Basic, Ultimate & Unlimited
In some of our packages, we have offered unlimited domains, disk space and bandwidth to our customers, but there are also some terms & conditions that you have to follow. It is only means unlimited website pages, domain names and website graphics, it does not means unlimited downloads or streaming of media files. Because we are using shared hosting servers, therefore memory and CPU usage is not unlimited. CPU intensive files are not allowed to host on our servers and HMAHost clients may not use our servers to host any collection of MP3s, audios, videos, animations, warez, rar files, gamers sites, shout cast and/or similar like this. Our servers are also not be used to backup your computer or another source. Our servers may please not be used for any kind of storages instead website pages, domain names and website graphics. Your HMAHost accounts may not be used as download mirrors or download/upload portals. Your HMAHost accounts must not to be used as a download distribution point for your software or download. Further, all the data that is stored on your accounts must be directly used on the internet by the website associated with that account. Your accounts are to be used only for standard web practice. This means all the data that is stored on an account must be used for acceptable website use. Unacceptable website use includes on all that matters that a shared hosting server could not provide under standard circumstances. All the HMAHost accounts are limited to the uses of CPU or Memory usage upto 17%. Because, we are providing our hosting services using shared hosting server. Therefore, any HMAHost account using over CPU/RAM usage will be suspended immediately and no any refund or settlement amount will be provided in that case. We have not allowed collections of download files on our shared servers, because these files slows down the server’s overall performance. Files upto 2MB in size is the reasonable size to be download, which can be permitted.
Our servers are web servers. Web server means hosting of those files that you can view in a browser e.g. PHP, MySQL, HTML, ASP.NET, JPG, GIF, PND, XML mostly. SWF and PDF files are also fine. If you can’t view any file in a browser or it is required to have a special software to view it, it will be a download or multi-media file.
HMAHost has provided all of its services for lawful purposes only. Usage of shared account as a backup/storage device isn’t allowed, with the exception of one cPanel backup of the same account. You are advised to not to take backups of your backups.
Back-ups and Data Loss
We don’t create and/or save any backup of our shared hosting servers. All the clients are advised to the backups regularly and save it on their local PC to restore it in case of any possible data loss. In case of data loss, if we have available the backups for your files/cPanel that you wants to be restored and if we have enough time and ability to do this task, then we will charge $20 for restoring of the files.
VPS / Dedicated Servers
Please contact our support team regarding this arrangement at the time of order. Because different VPS & dedicated plans have different arrangements to be done.
Money Back / Refund Policy
All our hosting plans are entitled 30 days unconditional money back guarantee. At HMAHost, only first-time accounts are eligible for a refund. Our guarantee starts from the date, on which we send out your account details. Cancellation request can be made by mailing at support@HMAHost.com. This guarantee is only available on the hosting plans and it does not includes on hosting addons, domain names, extra services or any setup fees. Partial refund is provided against any service, in any case. Domain name registration, VPS, Dedicated Servers, Web Designing & Web Development will not be backed up under this guarantee.
Abuse / Spamming Issues
If we receive any abuse complaint at HMAHost regarding email spam and other issues, these will be taken serious action. Your services will be suspended immediately without any prior notice upon receiving complaints and these might be terminated if no any satisfactory response is received. Upon receiving of second complaint regarding the same account (same or new issue), we reserve the right to suspend your services permanently. Fines will also be imposed on such accounts.
We have strictly prohibited to use the bulk emails to promote a site on our network. As a guideline, we consider sending of 200 emails at once as bulk email.
At HMAHost, adult materials is extremely prohibited and not allowed to be hosted on our servers.
Password Protected Directories
We have strictly prohibited to perform illegal activities using password protected directories. All those sites who are using password protected directories, where it is not clear about their use will be suspended, whether we will also investigate the legality of the hidden content. It you are not sure about content you want to host on our servers, please contact with us before you do it. We reserve the right to determine what constitutes acceptable use.
Misuse of Resources
All our clients are advised to not to misuse our resources. All those applications that consume excessive CPU time, memory and/or storage space, Chat/IRC, web proxy and mailing list scripts are not permitted to be used on our servers under any circumstances. Auto surf sites, audios, videos, streaming medias, auto refreshing websites, top sites script and shout cast can flow a drain on web hosting server resources and as such it is not allowed to be used. Some messaging forums that are CGI based are also reported as using excessive system resources, because they use flat file databases. To avoid any disappointment, you are pleased to be requested to use any PHP based message forums. It is also noted that some web cam applications requires a constant FTP connection to upload images regularly after some time are also also forbidden.
Acceptable Use Policy
In the modern age, internet is a powerful information and entertainment tool, we expects our all clients to use the internet with courtesy, respect, responsibility and giving due regard to the rights of other internet users. Our acceptable use policy is actively and strictly enforced to all of our clients. Offending content and users will be suspended from our database as soon as they are discovered, although we will also inform you why and when any action has been taken.
All the services that has been provided to customers through Customer website are under sole responsibility of customer to maintain the quality, performance and all other aspects of these services. All the customers should have to responsible to not to publish any obscene or pornographic material. This responsibility also include to not to publish any discriminatory content based on religion, politics etc or link to such kind of websites/webpages. Some other content, which publication falls under copyright policy like Music Files, Softwares, Cracks, Hacking Stuff or any other similar content for that customer’s do not have any proper permission to distribute or link to such websites is also the customer’s responsibility to not to publish it. End users of the customers, plays a very important role in their business, so the customer have to agree to provide complete information / explanation regarding different features of content that is available on customer’s website. Mostly we are providing 99.99% uptime of our servers. But data loss is also a possible technical issue. So, it is the customer’s responsibility to take the backup of their website and contents regularly.
If your business suffers any damages / loss, we are not responsible for any claims. We also don’t provide warranties of any kind, expressed or implied for any services. These services includes any possible data loss resulting from delays, non-deliveries, wrong delivery and any and/or all service interruptions regardless of cause. All our services that are provided to customers are of such a nature that these services can be interrupted / terminated for many reasons. Therefore, customer have to acknowledge that the company shall not be liable / responsible for any loss, damages or injury.
Please find below the examples of unacceptable material on our all hosting services:
- IRC Bots/Scripts
- Proxy websites/Anonymizers
- PPC/PTS/PTC and/or AutoSurf websites
- Pirated Warez/Softwares
- Image Hosting Scripts (like Photobucket/Tinypic)
- Bruteforce Apps/Programs/Scripts
- Spam Scripts/Mail Bombers
- Banner Ad services (commercial
- File hosting scripts/mirrors (like mediafire)
- Audio streaming for commercial purpose (more than one or two streams)
- Investment Websites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Sale of any controlled substance without proper permission
- High Yield Interest Programs (HYIP)
- Bank Debentures/Escrow
- Lottery/Gambling Sites
- Hacker focused sites/archies/programs
- Prime Banks Programs
- Illegal activities
- Websites and/or forums that distribute or link to any illegal/warez/pirated material
- Bank Debenture Trading Programs/Bank Debentures
- Fraudulent websites/webpages (including but not limited to webpages/websites listed at aa419.org & escrow-fraud.com)
- Mailer pro
- Streaming or Broadcasting of Live Sporting Events (UFC, FIFA, NFL, NBA, NASCAR, WWE, WWF etc)
All such kind of content will be deleted immediately, HMAHost reserve the right to terminate any account.